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    We stand behind our products and want you to be satisfied with your purchase.  Our customer care philosophy is based on the Japanese idea of kaizen, which means ‘continuous improvement.'  We hope by shopping with us, you can feel you have experienced a part of Aomori art and culture outside of Aomori.  

    If for any reason you are not satisfied with your order, return it to us unworn and unwashed in the original packaging within 30 days of delivery, and we will either issue you a refund or make an exchange that better suits your needs.  

    Contact us at info@nebutaarts.com indicating 1) a reason for the return and 2) if you would like a refund or an exchange. If you would like an exchange, please note the size needed. 

    Mail us the item. Customers are financially responsible for shipping the return item(s) to Nebuta Arts.  

    Our mailing address is:

    Nebuta Arts
    448 E 2nd Street
    Los Angeles, CA 90012

    If you live in the greater Los Angeles area and would prefer to return your product in person, please contact us at info@nebutaaarts.com so we can make special arrangements for you. 

    We will process your refund upon receiving and approving the returned product. This will usually take 1-2 business days after our receipt of the item.  

    We will process the exchange within 1-3 business days of receiving and approving the returned item. Please note that exchanges are dependent on existing stock.  

    If you have further questions regarding returns, please contact us at info@nebutaarts.com.